Category: Employees and Management

Self Employed Health Insurance | Part of the debate?

As I write this post, our government is engaged in a somewhat historic event, a bipartisan meeting on health care reform meant to, as President Obama said “focus not just on where we differ but focus on where we agree.” (It’s streaming live today on the NYTimes.com) A number of important issues are being discussed… Continue reading Self Employed Health Insurance | Part of the debate?

New Tax Credit For Job Creation May Help Small Business

President Obama presented a new payroll tax credit incentive for small businesses yesterday. He proposed a $5000 tax credit for each new employee. The credits will be given on a quarterly basis against income tax, according to an article in the NY Times: “…Under the proposal, a firm that hires a new employee in 2010… Continue reading New Tax Credit For Job Creation May Help Small Business

Employee Motivation: Can rewards hinder results?

Many companies offer employee incentives, thinking that these rewards can motivate employees to achieve greater results.  But in his upcoming book “Drive: The Surprising Truth About What Motivates Us“, author Dan Pink presents a contrasting view. Based upon research conducted by the US Federal Reserve Board and similar “pay for performance” workplace motivation studies by… Continue reading Employee Motivation: Can rewards hinder results?

Staff Motivation | 7 Sure Fire Ways to Turn-Off Employees

Does your staff lack motivation? No one can deny that Phil is a terrific fundraiser.  He knows how to get donors to keep giving and has the energy to keep it up, year after year.  Phil gets results. But each time he comes to the end of a campaign, Phil is frustrated with his employees.  He often… Continue reading Staff Motivation | 7 Sure Fire Ways to Turn-Off Employees

Employee Motivation | Why don’t they care?

When Josh & Adam started their law firm 5 years ago, they did everything themselves.  As their practice grew larger, they began to put on administrative staff to help, but neither partner had any experience in management, so a cohesive management plan was never put in place. Business has been tough for the last 6 months and… Continue reading Employee Motivation | Why don’t they care?

7 Deadly Sins of Poor Customer Service

I’ve been an Earthlink customer for about 2 years.  They, in combination with Time Warner Cable who actually services the cable for them, have the monopoly in my area of NYC.  To be honest, I’d much rather use Cablevision, but I’m not in their "service area", so here I am. Over the past 6-8 months… Continue reading 7 Deadly Sins of Poor Customer Service

More on Leadership Behaviors

In January, I wrote about "Leadership Behaviors" which tracked back to a post by Lance Secretan about a recent study by a Florida State University Professor that found that employees don’t leave companies, they leave bosses… I happened upon a post by Olivier Blanchard, on his Brand Builder blog which comes to the same conclusion,… Continue reading More on Leadership Behaviors

Hiring Well

Many business owners have trouble finding great employees because they don’t focus in on the qualities and characteristics that they really need.  Without knowing and asking for what you need, it’s hard to get the kind of employees that will help your business to thrive. John Moore of "Brand Autopsy" a "leading practitioner in the… Continue reading Hiring Well

Dealing with a difficult boss

A recent article by my friend and colleague Career Coach Dale Kurow, entitled "Dealing With A Difficult Boss" is geared toward employees; but has some great insights into dealing with customers, partners and other difficult people as well. Dale talks specifically about "screamers" and "hypocrites" and give some great tips about how to handle them:… Continue reading Dealing with a difficult boss

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