Business Management Coaching: Ten Tiny Tips For 2009

I recently came across a wonderful post by Guy Kawasaki entitled “Ten Tiny Things Every Small Business Owner Should Do in 2009” which basically asks those in business management to look at their companies as a customer would, to test out how well they’re doing.  Guy writes:

On this, the last day of 2008, I provide a list of ten tiny things that every small business owner should do in 2009-hopefully in early 2009. Don’t consider it a New Year’s resolution because there’s a whole psychology behind such things. Just do it.

  1. Act like a prospective customer and call your company to see how the phone system and receptionist treat you.
  2. See if your website has a “Contact Us” section. If it doesn’t, add one. Ensure that it has a street address.
  3. Send your company an email asking for customer support and see if someone responds to it.

Read Guy’s entire post here.

By Susan Martin

NYC based Business Coach, Consultant and Strategist Susan Martin is no stranger to entrepreneurship, as she spent the first 25 years of her career running her own successful companies before deciding to dedicate her work to helping others achieve "Business Sanity." A professionally trained business coach, Susan is a popular business workshop facilitator and speaker at events and professional groups in and around New York City. She helps business owners, executives, managers, salespeople and independent professionals stop struggling and learn how to run their businesses easily and effectively so that they can make more money, have less stress and more quality time to enjoy life. Susan's clients want to increase sales and profits, boost productivity, manage their time, motivate their employees, increase performance and leadership skills, plan strategically and have balance in their lives. She provides the guidance, support, encouragement and accountability needed to achieve their goals. If running your business is a struggle, contact Susan to find out how she can help.

MENU