A recent article by my friend and colleague Career Coach Dale Kurow, entitled "Dealing With A Difficult Boss" is geared toward employees; but has some great insights into dealing with customers, partners and other difficult people as well.
Dale talks specifically about "screamers" and "hypocrites" and give some great tips about how to handle them:
The Screamer: "Learn to judge the best times to approach her. Tone of voice, body language, time of day, all these hold signs of her emotional barometer. That’s the key to getting what you need and avoiding many of her outbursts…"
The Hypocrite who is prone to mood swings: " Whether things are good or bad, you need to control how you respond and not join your boss on his emotional rollercoaster. Be patient and professional at all times. Use a “charge neutral” voice, an even, unemotional tone…"
Read the entire article here. (You’ll have to scroll down to the featured article)
-Susan Martin, Small Business Leadership Program.
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By Susan Martin
NYC based Business Coach, Consultant and Strategist Susan Martin is no stranger to entrepreneurship, as she spent the first 25 years of her career running her own successful companies before deciding to dedicate her work to helping others achieve "Business Sanity."
A professionally trained business coach, Susan is a popular business workshop facilitator and speaker at events and professional groups in and around New York City. She helps business owners, executives, managers, salespeople and independent professionals stop struggling and learn how to run their businesses easily and effectively so that they can make more money, have less stress and more quality time to enjoy life.
Susan's clients want to increase sales and profits, boost productivity, manage their time, motivate their employees, increase performance and leadership skills, plan strategically and have balance in their lives. She provides the guidance, support, encouragement and accountability needed to achieve their goals.
If running your business is a struggle, contact Susan to find out how she can help.
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