This is the first in a series of articles about customer service mistakes. I invite readers to send me your stories and if relevant, I will post them here. This is not a complaint site, but merely a venue to use these blunders as lessons on delivering great customer service. Company names will not be… Continue reading Customer “Dis” Service: Is this any way to run a business?
Category: Ethics
Business Ethics | Giving vs getting, what’s the right balance?
The series of posts that Robert Middleton is currently running on his More Clients Blog are pretty interesting, and bring up a couple of issues that are well worth mentioning. The other day I blogged about Greed, Selfishness and the Pursuit of Clients…today I’d like to talk more another Middleton point, contribution; which leads me to… Continue reading Business Ethics | Giving vs getting, what’s the right balance?
Marketing, sales and ethics: The consultants conundrum
Vicky is a relatively new marketing consultant in the software industry and has been slowly building a solid practice over the past year or so. She spends a good deal of time working on-site with her customers and their prospective customers. In the process of doing her work, opportunities often come up to work for… Continue reading Marketing, sales and ethics: The consultants conundrum