A recent post on the Selling To Big Companies blog reminded me of how important setting clear boundaries is in business, a topic I work with clients on all the time. An architect had problems with a client. No matter how many hours she put into the project, the client always wanted more. More revisions,… Continue reading More on learning to say no and the importance of setting clear boundaries
Category: Customer Service
Learning To Say No
In business as in life, there are lessons to be learned, sometimes the hard way. One of these lessons is learning to say no. And often, business professionals get themselves in trouble by not being able to do it. By not knowing when to say no, we leave ourselves open for lots of problems, here’s… Continue reading Learning To Say No
Remarkable Customer Service
Not so many years ago, successful companies were built upon a firm foundation of delivering quality products and reliable customer service. Today, you’re lucky to get any satisfaction when speaking to a customer service representative at most major companies. I came across a recent post by Joel Spolsky of Joel on Software, which outlines 7… Continue reading Remarkable Customer Service